Medical & Dental

Benefits are administered by BC Clinical and Support Services (BCCSS). Extended Health and Dental are provided through Pacific Blue Cross. Full details can be found in the Group Benefits Plan, which includes Group Life, Accidental Death and Dismemberment, Dental and Extended Health. Benefits begin after one month of employment (August 1st for those who start on July 1st). The Employer pays 90% of the premiums. If you have not received your benefits card within two months of your start date, please contact BCCSS to ensure your paperwork is in order, and your contact information is correct.

PharmaCare is part of this benefit plan, so only drugs covered by Pharmacare are covered by the benefits plan. Search the Pharmacare Formulary for drugs that have been reviewed and are covered.

The Employer pays the premiums for the BC Medical Services Plan (MSP). Coverage begins 1 month after enrolment (August 1st, if you begin residency on July 1st). MSP coverage for residents who are new to BC can take up to three months due to a mandatory waiting period

Once the mandatory waiting period has ended, you will receive a letter from MSP to the address provided in your paperwork with a confirmation of your enrolment and instructions to visit an ICBC Diver’s Licensing Office in order to obtain a photo BC Services Card (this can also be combined with your BC Driver’s License). Please contact BCCSS to follow-up if you have not received anything from MSP.

All necessary forms are provided in the Resident Appointment Package, and processed by BCCSS. To update your information, such as change of address or dependents, or to inquire about the status of your benefits please contact BCCSS.

Phone: 1-866-875-5306

Fax: 604-297-9316


Mail: 1795 Willingdon Avenue, Burnaby, BC, V5C 6E3

Wellness Resources

For 24-hour confidential support residents are encouraged to connect with the Employee and Family Assistance Program (EFAP) or the Physician Health Program (PHP). Residents also have access to wellness resources at the UBC Resident Wellness office.

For full details on available supports, visit the wellness page.