Call Stipends

In order to receive payment for call, residents must submit a Call Stipend Reimbursement form on www.callstipend.ca with their monthly call schedule attached. After they are completed, calls can be submitted up until 15 days after each on-call rotation (block dates are provided by UBC).
Residents are paid per call, or per “overnight.” Only one call may be submitted per 24-hour period. Call Stipends are paid once per month as per the call stipend calendar below; for the payment date, please review the reminder emails Resident Doctors of BC sends monthly.

Definitions (From the Memorandum of Agreement)

  • In Hospital Overnight (Max 7/Block)

    In order to be eligible for payment for In-Hospital Overnight Call, the following criteria must be met:

    In Hospital – the resident is scheduled to be immediately available to provide clinical services and is required to remain in the hospital for the scheduled on-call time period.

    Overnight – the resident is scheduled for, and provides, a period of coverage lasting twelve (12) hours or more on-site, of which one full hour is after 11:00 pm and before 6:00 am.

    Payment will be denied where the call shift submitted for payment diverges, in any way, from the above requirements.

    The rate of payment for a unit of In-Hospital Overnight Call is $100.00.

    In-Hospital Overnight call that is scheduled to start on Saturday 8:00 am and to end on Monday 8:00 am, will be considered two units of call. 

  • Converted Out of Hospital Call (Max 7/Block)

    A resident can complete 7 converted calls or 7 in-hospital calls, or a combination of the two call types, but the total cannot exceed 7 calls.

    A Resident who is scheduled for Out-of-Hospital Overnight Call but who is required to work more than four (4) consecutive hours on-site during the call period, of which more than one (1) hour is past 11:00 pm and before 6:00 am, OR when the Resident is available immediately for service (within 15 minutes), the Resident will receive payment for a unit for In-Hospital Overnight Call instead of a payment for a unit of Out-of-Hospital Overnight Call

    Payment will be denied where the call shift submitted for payment diverges, in any way, from the above requirements.

    The rate of payment for a unit of a Converted call is $100.

  • Evening Call

    Evening call must immediately follow a regularly scheduled work period of at least 8 hours.

    In order to be eligible for payment for Evening Call, the following criteria must be met:

    the resident must be scheduled for, and provide, a period of coverage from 5:00 pm – 11:00 pm.

    the resident must be immediately available to provide clinical services and is required to remain in the hospital for the scheduled on-call time period.

    Payment will be denied where the call shift submitted for payment diverges, in any way, from the above requirements.

    The rate of payment for a unit of Evening Call is $50.00.

  • Out of Hospital Overnight Call (Max 9/Block)

    In order to be eligible for payment for Out-of-Hospital Overnight Call, the following criteria must be met:

    Out of Hospital – the resident is scheduled to be available, but is not required to remain on-site for the scheduled on-call time period. If on-site attendance is needed, the resident shall be required to come in.

    Overnight – the resident is scheduled for, and provides, a period of coverage lasting twelve (12) hours or more on-site, of which one full hour is after 11:00 p.m. and before 6:00 a.m.

    If you’re scheduled for out-of-hospital call but need to be available within 15 minutes, you are eligible for the converted out-of-hospital rate of $100.

    Payment will be denied where the call shift submitted for payment diverges, in any way, from the above requirements.

    The rate of payment for a unit of In-Hospital Overnight Call is $50.00.

    Out-of-Hospital Overnight call that is scheduled to start on Saturday 8:00 am and to end on Monday 8:00 am, will be considered to be two units of call. 

  • Weekend Day Call (Max 2, plus Holidays/Block)

    In order to be eligible for payment for Weekend Day Call, the following criteria must be met:

    the resident must be scheduled for, and provide, a period of coverage lasting a minimum of eight (8) hours during regular working hours of service on the weekend [8:00 am Saturday to 8:00 am Monday] and on holidays. Weekend Rounding is not eligible for a weekend day stipend.

    the resident must be immediately available and in-house to provide clinical services and is required to remain in the hospital for the scheduled on-call time period.

    Payment will be denied where the call shift submitted for payment diverges, in any way, from the above requirements.

    The rate of payment for a unit of Weekend Day Call is $50.00.

  • ER Shifts

    ER shifts are not not eligible for call stipend payments. Calls are scheduled on-top of regular duties hours. This means a resident who is entitled to an Evening call stipend has already worked that day for 8 or more hours.

Submitting Call

  • Step 1 of completing the RDBC call form
  • Step 2 of completing the RDBC call form
  • Step 3 of completing the RDBC call form
  • Step 4 of completing the RDBC call form
  • Step 5 of completing the RDBC call form
  • Step 6 of completing the RDBC call form
  • Step 7 of completing the RDBC call form
  • Step 8 of completing the RDBC call form
  • Step 9 of completing the RDBC call form
  • Step 10 of completing the RDBC call form
  • Step 11 of completing the RDBC call form

To enter your call shift, visit www.callstipend.ca. Calls must be submitted within 30 days of the end of the block. The form will automatically deny dates beyond the 30-day deadline.

Only one call type can be submitted per 24-hour period.

While you are able to enter more than the allowable call, you will not be paid for call that exceeds the listed maximums.

  • In-Hospital Overnight Call (Max 7/Block)

    When submitting an in-house overnight call, please enter the date your call began for the start date. Confirm the “I was” option is set to “On-Site.” If your call lasted more than 24 hours, please click the toggle “More than 24 hours” and slide the start and end slider buttons to the appropriate times. The end slider can wrap around to denote an end time the following morning. Confirm the total amount of hours is correct above the slide bar. A green bar below your entered call will confirm a correctly entered call, the block and call type. A red bar below your call will indicate an error in submission; click the why button for more details on why the call is denied. If you have questions while completing the form, please contact schedules@residentdoctorsbc.ca

  • Converted Out-of-Hospital Call (Max 7/Block)

    A resident can complete 7 converted calls or 7 in hospital calls, or a combination of the two call types, but the total cannot exceed 7 calls.

    When submitting a converted overnight call, please enter the date your call began in the Start Date. Confirm the “I was” is set to “called in” if you were called in for a consecutive 4 hours between 11:00pm and 6:00am, If your call lasted more than 24 hours, please click the toggle “More than 24 hours” and slide and start and end slider buttons to the appropriate times. Confirm the total amount of hours is correct above the slide bar. A green bar below your entered call will confirm a correctly entered call, the block and call type. A red bar below your call will indicate an error in submission; click the why button for more details on why the call is denied. If you have questions while completing the from, please contact schedules@residentdoctorsbc.ca

    Please note – when entering an out-of-hospital converted call, enter the entire length of your call, not just the hours you were in hospital

  • Evening Call

    When submitting an Evening call, please enter the date your call began in the Start Date. Confirm the “I was” is set to “On-Site” (Only on-site Evening calls are eligible for a stipend). If your call lasted more than 24 hours you should not be entering an Evening Call, please see the definition for “In-Hospital Call”. Confirm the total amount of hours is correct above the slide bar. A green bar below your entered call will confirm a correctly entered call, the block and call type. A red bar below your call will indicate an error in submission; click the why button for more details on why the call is denied. If you have questions while completing the form, please contact schedules@residentdoctorsbc.ca

  • Out-of-Hospital Call (Max 9/Block)

    When submitting an out-of-hospital overnight call, please enter the date your call began for the start date. Confirm the “I was” option is set to “Off-Site”. If your call lasted more than 24 hours, please click the toggle “More than 24 hours” and slide and start and end slider buttons to the appropriate times. The end slider can wrap around to denote an end time the following morning. Confirm the total amount of hours is correct above the slide bar. A green bar below your entered call will confirm a correctly entered call, the block and call type. A red bar below your call will indicate an error in submission; click the why button for more details on why the call is denied. If you have questions while completing the form, please contact schedules@residentdoctorsbc.ca

  • Weekend Day Call (Max 2 plus Holidays/Block)

    When submitting a Weekend Day call, please enter the date your call began in the Start Date. Confirm the “I was” is set to “On-Site” (Only On-site Weekend Day calls are eligible for a stipend). If your call lasted more than 24 hours, you should not be entering a Weekend Day call, please see the definition for “In-Hospital Call.” Confirm the total amount of hours is correct above the slide bar. A green bar below your entered call will confirm a correctly entered call, the block and call type. A red bar below your call will indicate an error in submission; click the why button for more details on why the call is denied. If you have questions while completing the form, please contact schedules@residentdoctorsbc.ca

  • What does ``no applicable call type`` mean?

    Calls that do not fit the Collective Agreement Definitions and are ineligible for payment will display this error. Please ensure you are entering the dates and times correctly. For calls over 24 hours you must click the “More than 24 hours” toggle. By clicking “Why” you can see if you are missing hours, etc. The form only allows call submissions for calls that are eligible for payment.

  • Why didn't I get a confirmation email?

    As residents have the option to enter each call individually, to excessive emails to your inbox, the form does not automatically send confirmation emails. You will need to opt-in (there is a box you can check to do so) in order to receive an email. A confirmation page is displayed after each successful submission, please print or screenshot these confirmations for your records.

  • Why can't I enter all my calls for the upcoming blocks?

    Calls cannot be entered in advance because your call schedule may change unexpectedly. Whenever you, or another Resident, are sick, stays late, etc., you would need to update your submission, which would potentially become confusing and tiresome. Therefore, calls must be completed before they can be processed for payment

  • I don't know my Employee Number, what should I write?

    Your employee number is located on the right side of every pay stub labeled “Employee ID.” Please contact Resident Doctors of BC to confirm your employee number if you cannot locate it, as entering the wrong employee number could result in non-payment. If you are completing the form after hours without enough time to confirm your number before the 30-day deadline please enter 123456 as your employee ID number. This will alert the administrator of the error and ensure your pay is not assigned to the wrong employee ID.

  • What is the form deadline; what happens if I miss it?

    Calls can be submitted as soon as they are completed. The final deadline is still 30-days after the Block ends.

    There is a 30-day deadline for all submissions for the prior block; should you submit your form after this deadline, it will NOT be processed and you will not be paid.

    You may submit a late call form, which will be held for review by the JIC following the close of the year. Payment is not guaranteed and will only be considered if you were on leave, ill, (and have records to prove your illness and needed time away from work) or have never submitted call before, and/or are in your first 6 months of Residency. The committee meets after Block 13 has been paid out (Around September)

  • How do I change/add my on-call schedule after I submit?

    Resident Doctors of BC cannot adjust your entries, you will need to resubmit. Please submit a new call form and include a note about the error in the comment section; we will accept your most recent submission as accurate.

  • How do I enter a Sat 8am to Mon 8am weekend call?

    A call shift from Saturday to Monday is two overnight calls; please enter them as two separate calls as you are entitled to two payments. Please enter Saturday overnight, and Sunday overnight; this ensures you get paid for the work and hours you have done.

  • How will I know when the form is available?

    Unlike the previous call submission form, the new form is always available. Calls can be submitted as soon as they are completed. There is still a 30-day deadline following each block; email reminders will be sent from Resident Doctors of BC the day after each block ends, you have 30-days from block end to submit.

  • How do I submit for call scheduled per month (not block)?

    You submit like your fellow Residents, once your call is complete or before the 30-day deadline. Please ensure you are reading the email correspondences from Resident Doctors of BC with dates and deadlines.

  • What should I upload if I don't have a schedule?

    An uploaded Call Schedule is mandatory; although some programs do not provide one to Residents, please create your own using a Word, Excel or Calendar with the dates and hours of your calls. Please also include the contact information of a supervisor with whom we can verify the schedule, if necessary. Call schedules need to be uploaded at least once per Block. If your schedule changes throughout the Block, you are sick, or take a call shift for another Resident, please upload a new schedule to reflect these changes, or make a note in the Comments section.

  • I didn't know I had to submit for call, how do I get paid?

    Reminder emails with submission deadlines are sent out regularly, as well as posted to our website. We understand residents are very busy; however, Resident Doctors of BC cannot pay residents who do not submit within the 30-day deadline. If you missed the final deadline, we advise you request and fill out a Resident On-Call Reimbursement Form for the missed block for us to keep on file. All late submissions must go to the JIC for consideration after the close of the year. (Around September) Payment is not guaranteed.

    Please add info@residentdoctorsbc.ca to your address book to ensure messages reach your inbox, and the review the Resident Doctors of BC website regularly for new information. You can also email us at any time to confirm what block we are currently processing.

  • Why does this form ask if I have CMPA and LTD coverage?

    CMPA and LTD is mandatory as per the 2014-2019 Resident Doctors of BC Collective Agreement. Residents without coverage put themselves at risk; CMPA membership will ensure that residents have comprehensive professional liability, and having disability coverage during residency will allow for better insurance rates. Resident Doctors of BC has also negotiated with disability insurance companies for plans to forgo medical underwriting, and continued coverage after residency.

  • How do I get paid for my call shifts after I graduate?

    Since Residents are given 30-days to submit calls after a Block end, this means payroll will not process your last call stipend payment until August 19, 2016. Those Residents who are graduating on June 30, 2016 will have their last direct deposit through payroll around the first two weeks of July. On August 19th, a cheque will be sent for your call payments to the address payroll has on file for you. If you need to update your address with payroll please fill out this form

Pay

  • Why am I not being paid for all the call I do?

    The protocols and administrative processes of this call payment scheme is determined by a Joint Implementation Committee (JIC) of HEABC/Employer and Resident Doctors of BC following the ratification of the 2010-2014 Collective Agreement. Working 1:2 call is not permitted; your program is not allowed to schedule you over the maximum allowable calls as per the Collective Agreement. A Grievance will be filed to Programs scheduling Residents for excessive call and you will not be paid.

  • When do I get paid?

    On-Call payments are paid once per month, please review the on-call stipend calendar. Submissions made on time (within a 2 week deadline) will be paid approximately one month from block end. Late submissions (within 30-days of block end) will be paid in the following month, about 2 months from block end.

  • How do I correct an error on an old submission?

    Email Resident Doctors of BC with your employee ID number and a copy of your confirmation email for the call in question as soon as you can; the sooner you contact us the more likely we will be able to correct it.

  • How is a weekend day, evening and overnight call shift paid?

    Residents are only eligible for payment of one call type per 24-hour period. Only enter the highest paid call type, either converted, or In-house call to ensure you are paid the $100 stipend. Do not enter three separate calls; entering multiple calls on the same day will result in a $0 payment for that day.

  • Why does my meal allowance not match my stipend?

    The meal allowance continues to be administered by UBC, and is not part of the per-call stipend process. This means that your meal allowance will not correspond with your call exactly; however you will continue to be paid the meal allowance according to how your program submitted your call information to the UBC Postgraduate Dean’s office. You are eligible for a meal allowance bi-weekly payment when you work at least one call shift in any month. For questions regarding your meal allowances, contact the PGME Office at: postgrad@postgrad.med.ubc.ca or your program administrator.

Variances

  • When will my variance be approved?

    Variances are up to the discretion of the Joint Implementation Committee (made up of representatives from Resident Doctors of BC, UBC, and HEABC); this committee meets twice a year to review submitted requests.

    If you would like to request a variance for review by the Joint Implementation Committee please contact schedules@residentdoctorsbc.ca for detailed instructions. You will need to provide this Form as part of your review.

    Programs with approved variances are as follows:

     

    Dermatology Developmental Pediatrics
    Family Medicine – Kamloops Family Medicine – Kelowna
    Family Medicine – Nanaimo Family Medicine – Northern Rural
    Family Medicine – Victoria Family Medicine – Vancouver Fraser
    Gynecological Oncology Medical Biochemistry
    Nephrology (VGH & SPH) Ophthalmology
    Orthopedic Surgery Otolaryngology (ENT)
    Pediatrics Physical Medicine & Rehabilitation
    Public Health & Preventative Medicine  Urology

    For more information on variances, please contact schedules@residentdoctorsbc.ca